What are the Benefits of Technical Support Services?
Author: K.P.PandeyIn the Modern world there has been increase in the use of computer, Internet and printer, scanners, but these devices or gadgets are difficult to use and need someone for assistance and support, So every company provides the technical support to the customers after sales. For example Dell, Hp and many other.
Technical support is the process of providing assistance for technical products But if specifically talked about the computer’s, many of the users know very few troubleshooting details about their use of computer. So if they face any problem with their computer they need some technical support for their rescue. The company from where they have bought their computer's for example Dell, Hp Compaq, IBM, Acer provide there technical support but they are only for the hardware they bought from them, they won't provided any support for the software. In case of any software issue they will ask you to call the Microsoft or software vendor, normally computer users call the Microsoft for their technical troubleshoot to solve any sort of issue. Then Microsoft technical support is limited only for the Microsoft products only and don't entertain any issue caused by second party software or hardware. But then the assistance with Microsoft technical support is on the per instance basis.
In this entire process customer become very confused. So they expect someone who can help him with these issues. To fulfill such need of the customer, there are some companies which provide solution under the common roof, by the various means i.e. by the email, phone, or taking remote connection to their computer. These companies provide computer support on the basis of per instance i.e. per issue or on the annual basis, customer have to pay for one time and will get the support for the rest of the year.
These companies provide the support for all of the software products and also convey the cause of the issue, if it’s a hard ware issue they assist them with where the customer need to contacts for the issue or they arrange the needed one on their behalf.
Thus these companies provide a common platform for customers where they get a resolution for their computer related problem 24x7.
Article Source: http://www.articlesbase.com/software-articles/what-are-the-benefits-of-technical-support-services-965524.html
About the AuthorEmma Elle is an Online Technical Support Executive for iYogi who provides detailed information on Windows XP Support, PC Repair Services, computer optimization, Online Technical Support, Computer Repair, Windows Vista Support, Computer help , online data backup, virus removal, 24/7 Support etc.
